The categories of Personal Data collected by Raffle Gives change depending on the Services you use and whether those Services are free or paid. The categories below detail what, how and why personal data is collected and used.
Account Information: When you register for an account with Raffle Gives, we collect information that identifies you such as your name, username, email address and password.
Profile Information: We collect information that you voluntarily provide in your user profile; this may include your public avatar (which may be a photo), additional email addresses, company/organization name, job title, country, social media handles, and biography. Please note this information may be visible to other users of the Services and to the public depending on the privacy setting you apply.
Payment Information: If you purchase a paid subscription through Raffle Gives, we will collect payment information from you that may include your name, billing address and credit card or bank information. We may also use your credit card information to verify your identity and prevent abuse of our pipelines. Please note that Raffle Gives does not directly process or store your entire credit card number, but we do direct that information to our third-party payment processors for processing.
Marketing Contact Information: If you request Raffle Gives to contact you, or sign up for marketing materials or events, Raffle Gives may collect information such as name, address, email address, telephone number, company name, and size of company.
Content you provide through the Services: Examples of content we collect and store include but are not limited to: the summary and description added to an issue, your repositories, commits, project contributions, profile metadata, activity data, and comments. Content also includes any code, files and links you upload to the Services.
Call Recordings: We may record and transcribe sales calls hosted on various videoconferencing technologies to enable our sales and support teams to share conversational insights, create training and presentations, and improve their internal processes.
Services Usage Data: Services Usage Data is broken into two categories: Optional Data and Operational Data. Optional Data is aggregated metrics regarding activity and feature usage that provide insights into the success of stages and features. Operational Data is aggregated metrics that track how value is delivered through the use of the Services and provide insights into optimal customer implementation.
Website Usage Data: When you visit our Websites, we automatically log information about how you interact with the sites, such as the referring site, date and time of visit, and the pages you have viewed or links you have clicked.
Cookies and Similar Technologies: Raffle Gives uses cookies and similar technologies to provide functionality, such as storing your settings, and to recognize you as you use our Services.
The categories of Personal Data collected by RaffleGives may vary depending on the Services you use, the features you access, whether you create an account, whether you participate in a raffle or fundraising activity, whether you administer an organization account, and whether the Services are free or paid. The categories below describe the types of Personal Data we may collect, how we collect it, and why we use it.
Information You Provide Directly
Account Information
When you register for an account with RaffleGives, we may collect information that identifies you, including your name, username, email address, password, mobile phone number, organization affiliation, and other information needed to create, verify, secure, or manage your account.
Profile and Organization Information
We may collect information that you voluntarily provide through your user profile, organization profile, raffle setup process, or administrative dashboard. This may include your name, public avatar or photo, additional email addresses, company or organization name, job title, country, state, social media handles, biography, organization description, nonprofit status information, tax-exempt organization information, and other details you choose to provide.
Some profile, organization, raffle, or campaign information may be visible to other users, donors, participants, nonprofit administrators, or the public depending on the features used and the privacy settings available within the Services.
Payment and Transaction Information
If you purchase raffle entries, make payments, receive payouts, pay platform fees, subscribe to paid Services, or otherwise complete a transaction through RaffleGives, we may collect payment-related information, including your name, billing address, payment method details, transaction amount, transaction date, purchase history, payout information, and related records.
RaffleGives does not directly store your full credit card number or full bank account credentials. Payment information may be submitted to and processed by third-party payment processors, banking partners, or payout providers for payment processing, fraud prevention, identity verification, compliance, chargeback management, tax reporting, and transaction support.
Mobile Phone Numbers and SMS Consent Information
RaffleGives may collect mobile phone numbers from users who request account verification, login verification, account recovery, account-security verification, transactional notices, or other user-requested Services that require mobile verification.
RaffleGives may use mobile phone numbers to send user-requested transactional SMS messages, including one-time passcodes, security codes, account-verification messages, account-recovery messages, and related account-security notices.
Message frequency varies and is limited to user-requested account verification and security messages unless a user separately opts in to another SMS program. Message and data rates may apply. Users may reply STOP to opt out of SMS messages or HELP for help.
RaffleGives does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.
Marketing Contact Information
If you request that RaffleGives contact you, sign up for newsletters, request a demo, register for an event, submit a form, or otherwise request marketing or informational materials, we may collect information such as your name, email address, telephone number, company or organization name, role, organization size, location, and communication preferences.
We may use this information to respond to your request, provide information about RaffleGives, send updates, provide educational content, or communicate about products, services, events, or opportunities that may be relevant to you, subject to applicable law and your communication preferences.
Content You Provide Through the Services
We may collect and store content that you submit, upload, create, or transmit through the Services. This may include raffle descriptions, organization descriptions, campaign materials, uploaded images or logos, documents, files, comments, support requests, form submissions, communications, administrative notes, compliance information, and other materials you provide through the Platform.
Users are responsible for ensuring that any content they provide is accurate, lawful, and does not violate the rights of any third party.
Call Recordings and Communications
We may record, transcribe, or retain communications with users, customers, prospects, nonprofit organizations, administrators, vendors, or partners, including sales calls, support calls, video conferences, training sessions, chat messages, emails, and other communications.
We use these records to provide support, improve our Services, train team members, maintain business records, resolve disputes, support compliance, and improve internal processes.
Information We Collect Automatically
Services Usage Data
When you use the Services, we may collect information about how you interact with the Platform. This may include login activity, pages viewed, features used, buttons clicked, forms submitted, raffle activity, transaction activity, account settings, device information, browser type, operating system, IP address, session data, referral source, timestamps, and other usage data.
We may use Services Usage Data to operate the Platform, improve user experience, troubleshoot issues, detect fraud or misuse, analyze performance, maintain security, support compliance, and improve our Services.
Website Usage Data
When you visit our website, we may automatically collect information about how you interact with the site, including the referring website, pages viewed, links clicked, date and time of visit, browser information, device information, IP address, and other analytics data.
Cookies and Similar Technologies
RaffleGives may use cookies, pixels, local storage, analytics tools, and similar technologies to provide website and Platform functionality, remember user preferences, recognize users, maintain sessions, improve performance, measure engagement, support security, and improve our Services.
Users may be able to manage certain cookie preferences through browser settings or other available tools. Disabling cookies may affect the functionality of certain Services.
How RaffleGives Uses Personal Data
RaffleGives may use Personal Data for the following purposes:
To create, verify, secure, and manage user accounts;
To identify and authenticate users accessing the Services;
To provide, operate, maintain, and improve the Services;
To process payments, raffle-entry purchases, fees, payouts, refunds, and related transactions;
To support nonprofit organizations, administrators, donors, participants, and other Platform users;
To verify identity, organization authority, eligibility, and compliance with Platform requirements;
To send transactional communications, including account notices, security notices, verification codes, service updates, and support communications;
To send SMS-based one-time passcodes and account-security messages when requested by the user;
To respond to customer service, technical support, compliance, or business inquiries;
To personalize user experiences and improve Platform functionality;
To conduct analytics, user research, testing, and product development;
To detect, prevent, investigate, or address fraud, abuse, unauthorized access, identity theft, payment abuse, security incidents, regulatory violations, or other harmful activity;
To enforce our Terms of Service, raffle rules, platform policies, and other legal agreements;
To comply with legal, tax, regulatory, law enforcement, payment-processing, financial, and reporting obligations;
To protect the rights, safety, property, and integrity of RaffleGives, our users, nonprofit organizations, donors, participants, partners, service providers, and third parties;
To send marketing, educational, promotional, or informational communications where permitted by law and subject to user preferences and opt-out rights.
How We Share Personal Data
RaffleGives may share Personal Data with service providers, vendors, payment processors, hosting providers, analytics providers, compliance providers, identity verification providers, fraud-prevention providers, communications providers, legal and professional advisors, nonprofit organizations using the Platform, and other parties as necessary to provide, operate, secure, and improve the Services.
RaffleGives may also disclose Personal Data when required to comply with applicable law, legal process, regulatory requirements, law enforcement requests, court orders, tax obligations, payment-network rules, or to protect the rights, safety, property, and integrity of RaffleGives, our users, nonprofit organizations, donors, participants, and third parties.
RaffleGives does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.
Data Retention
RaffleGives retains Personal Data for as long as reasonably necessary to provide the Services, maintain user accounts, process transactions, comply with legal and regulatory obligations, resolve disputes, preserve legal rights, prevent fraud and abuse, enforce agreements, maintain business records, and support legitimate business purposes.
Certain records may be retained for longer periods where required by law, tax rules, payment-processing requirements, financial reporting obligations, regulatory compliance requirements, dispute resolution needs, fraud-prevention purposes, or platform-security purposes.
RaffleGives reserves the right to delete inactive accounts, inactive organization profiles, incomplete registrations, abandoned projects, expired raffles, and associated content, subject to applicable law and any required retention obligations. Where appropriate, RaffleGives may provide advance notice by sending a message to the email address associated with the account.
Policy Changes
RaffleGives may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of the Policy.
If we make material changes to this Privacy Policy, we may provide notice through the website, Platform, email, or other reasonable means. Continued use of the Services after an updated Privacy Policy becomes effective means that you acknowledge the updated Policy.
In order to protect your Personal Data, Raffle Gives will only retain your Personal Data for as long as your account is active or as needed to perform our contractual obligations, provide you the Services, comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.
Raffle Gives reserves the right to delete inactive accounts, projects, namespaces and associated content. If we plan to delete your account or projects, we will provide advance notice by sending a message to the email address registered to your account.
Raffle Gives may change its Privacy Policy from time to time. When we do, we will update the date at the top of this Policy. If we decide to make a significant change to our Privacy Policy, we will post a notice of the update on the homepage of our Website.