What Information Does Raffle Gives Collect About Me?

The categories of Personal Data collected by Raffle Gives change depending on the Services you use and whether those Services are free or paid. The categories below detail what, how and why personal data is collected and used.

Information You Provide Directly

Account Information: When you register for an account with Raffle Gives, we collect information that identifies you such as your name, username, email address and password.

Profile Information: We collect information that you voluntarily provide in your user profile; this may include your public avatar (which may be a photo), additional email addresses, company/organization name, job title, country, social media handles, and biography. Please note this information may be visible to other users of the Services and to the public depending on the privacy setting you apply.

Payment Information: If you purchase a paid subscription through Raffle Gives, we will collect payment information from you that may include your name, billing address and credit card or bank information. We may also use your credit card information to verify your identity and prevent abuse of our pipelines. Please note that Raffle Gives does not directly process or store your entire credit card number, but we do direct that information to our third-party payment processors for processing.

Marketing Contact Information: If you request Raffle Gives to contact you, or sign up for marketing materials or events, Raffle Gives may collect information such as name, address, email address, telephone number, company name, and size of company.

Content you provide through the Services: Examples of content we collect and store include but are not limited to: the summary and description added to an issue, your repositories, commits, project contributions, profile metadata, activity data, and comments. Content also includes any code, files and links you upload to the Services.

Call Recordings: We may record and transcribe sales calls hosted on various videoconferencing technologies to enable our sales and support teams to share conversational insights, create training and presentations, and improve their internal processes.

Information We Collect Automatically

Services Usage Data: Services Usage Data is broken into two categories: Optional Data and Operational Data. Optional Data is aggregated metrics regarding activity and feature usage that provide insights into the success of stages and features. Operational Data is aggregated metrics that track how value is delivered through the use of the Services and provide insights into optimal customer implementation.

Website Usage Data: When you visit our Websites, we automatically log information about how you interact with the sites, such as the referring site, date and time of visit, and the pages you have viewed or links you have clicked.

Cookies and Similar Technologies: Raffle Gives uses cookies and similar technologies to provide functionality, such as storing your settings, and to recognize you as you use our Services.

How Does Raffle Gives Use My Personal Data?

  • To create your account, identify and authenticate your access to the Services
  • To process your payment for the Services you have purchased
  • To understand how our Services are used and to improve our Services
  • To provide personalized experiences
  • To conduct user research and development
  • To send you important information about the Services
  • To send you advertising, marketing content, offers, and promotions
  • To provide you a forum to comment on or discuss the Services
  • To respond to your requests for customer support
  • To improve the security of and troubleshoot our Services
  • To detect, prevent, or otherwise address fraud and abuse
  • To enforce the legal terms that govern our Services
  • To comply with our legal obligations
  • To protect the rights, safety and property of Raffle Gives, you, or any third-party

Data Retention

In order to protect your Personal Data, Raffle Gives will only retain your Personal Data for as long as your account is active or as needed to perform our contractual obligations, provide you the Services, comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.

Raffle Gives reserves the right to delete inactive accounts, projects, namespaces and associated content. If we plan to delete your account or projects, we will provide advance notice by sending a message to the email address registered to your account.

Policy Changes

Raffle Gives may change its Privacy Policy from time to time. When we do, we will update the date at the top of this Policy. If we decide to make a significant change to our Privacy Policy, we will post a notice of the update on the homepage of our Website.